Refund policy

Enhanced Return Policy At Carolinas Adult Store. Now 30 Days.

At Carolinas Adult Store your satisfaction is paramount. That's why we've extended our returns window to a full 30 days post-delivery. To ensure a hassle-free return experience, please take a moment to review our terms.

Product Condition: To qualify for a return items must be in their pristine original state, unworn, unaltered, and unwashed with all tags and packaging intact. 

Refund Processing: Once we receive your returned merchandise we aim to process your refund within 5 business days. Please note returns lacking proper authorization may face delays.

Original Shipping Fees: Please note that original shipping fees are non-refundable. The customer is responsible for any return shipping cost incurred. 

Denial of Returns: Merchandise that does not meet our specified requirements will be denied. To avoid this, ensure that returned items adhere to our guidelines.

Incorrect or Defective Products: No Worries! Contact us immediately at info@carolinasadultstore.com or call +1-951-652-1181 and we will rectify the issue promptly.

For a smooth return process please adhere to these guidelines. We're committed to providing you with outstanding customer service. Your happiness is our top priority. 

 Our dedicated support team at info@carolinasadultstore.com is here to assist with any questions or concerns.